Privacy Policy

1. Who We Are

Charulata Residency ("we", "our", or "us") operates the website https://charulataresidency.com and manages resort and homestay properties across Shantiniketan, Batasia (Darjeeling), Sittong (Darjeeling), and Takdah Tea Estate (North Bengal). Our registered contact email is [email protected].

2. Information We Collect

We collect personal information only when you voluntarily provide it through our website forms. This includes:

• Booking enquiries: name, phone number, email address, travel dates, property preference, number of guests.
• Tour / general enquiries: name, phone number, email address, message.
• Feedback submissions: star rating and written feedback.
• Newsletter sign-ups: email address.

We do not collect payment card details through this website. All payments are handled separately and securely.

3. How We Use Your Information

• To respond to booking and tour enquiries and confirm reservations.
• To send you relevant information about our properties, offers, and services.
• To improve our website and guest experience based on feedback.
• To send occasional newsletters if you have subscribed (you may unsubscribe at any time).
• To comply with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our internal team members who manage bookings and guest communications.
• Email service providers used solely to deliver your enquiry confirmation or newsletter.
• Law enforcement or regulatory bodies if required by law.

5. Cookies and Tracking

Our website may use essential cookies to ensure basic functionality. We do not currently use advertising or third-party tracking cookies. If we add analytics tools in the future, we will update this policy and obtain your consent where required.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to 2 years.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email us at [email protected].

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party booking platforms (such as Booking.com) and social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: