Terms of Use

1. Acceptance of Terms

By accessing or using the website at https://charulataresidency.com ("the Website"), you agree to be bound by these Terms of Use. If you do not agree, please do not use the Website. These terms apply to all visitors, users, and anyone who accesses or uses the Website.

2. About Charulata Residency

Charulata Residency is a hospitality group operating resort and homestay properties in Shantiniketan (Bolpur, West Bengal), Batasia (Darjeeling), Sittong (Darjeeling), and Takdah Tea Estate (North Bengal), India. The Website is operated by Charulata Residency and is intended to provide information about our properties and facilitate booking enquiries.

3. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not:

• Violate any applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the Website or its related systems.
• Interfere with or disrupt the integrity or performance of the Website.
• Reproduce, duplicate, copy, or resell any part of the Website without our express written permission.

4. Booking Enquiries

Submitting a booking enquiry through the Website does not constitute a confirmed reservation. A booking is confirmed only when you receive a written confirmation from Charulata Residency via email or phone. Availability is subject to change, and we reserve the right to decline any enquiry.

5. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) and are subject to change without notice. Applicable taxes and service charges may be added at the time of booking confirmation. Payment terms will be communicated directly by our reservations team.

6. Cancellation and Refund Policy

Cancellation and refund terms vary by property and season and will be communicated at the time of booking confirmation. We recommend contacting us directly at [email protected] or +91 97488 55555 for the most up-to-date cancellation policy applicable to your stay.

7. Intellectual Property

All content on the Website — including text, photographs, graphics, logos, and design — is the property of Charulata Residency or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

8. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations about the accuracy or completeness of the information on the Website.

9. Limitation of Liability

To the fullest extent permitted by law, Charulata Residency shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or our services, including but not limited to loss of data, revenue, or profits.

10. Third-Party Links

The Website may contain links to third-party websites (such as Booking.com and social media platforms). These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.

12. Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the Website. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Website after changes are posted constitutes your acceptance of the revised terms.

13. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of West Bengal, India.

14. Contact Us

If you have any questions about these Terms of Use, please contact us: